치과 의료 인력의 커뮤니케이션에 관한 연구
Research about Communication of Dental Medical Workers
이선경, 성정민,
소속 상세정보
이선경 ( Lee Sun-Kyoung ) - 경희대학교 치과대학 예방사회치과학교실 및 구강생물연구소
성정민 ( Seong Jeong-Min ) - 서남대학교 치위생학과
KMID : 0362520120140030161
Abstract
The purpose of this study was to research about communication of dental medical workers. The proper mutual communication among dental medical workers can heighten satisfaction of patients. A survey was performed on 440 subjects (dentist and dental hygienist) living capital area from Jun to August in 2011. There search tool was a structured questionnaire. The collected data was analyzed by frequency, descriptive, chi-square test, Independent t-test and Bivariate logistic regression by Statistical Package for the Social Sciences version 12.0. 1. ‘Dental health care personnel in patient satisfaction and impact of communication that there is’ 4.13 for dentists and dental hygienists were surveyed by 4.11. 2. Efforts to communicate information, ’many conversations‘ with 45.8 percent dentists, dental hygienists, 65.0% were examined at the highest level. 3. ‘Communication of dental medical workers is effect in patient satisfaction’ appeared Likert’s 5 scale more than 4points (p=0.005). When communication with companions were smooth, influenced on remake decrease of dental prosthesis (p=.000). A remake of dental prosthesis influenced in patient satisfaction (p=.023). When the mutual communication of dental clinic-dental laboratory was smooth, it will influence on the remake decrease of dental prosthesis (p=0.041). 4. Communication related factors that affect the dentist - gender, age, residence, career and there was a significant difference in the communication and dental hygienists - age, residence, work experience, education was a significant difference in the communication. The proper communication among dental workers heighten patient satisfaction with reducing are make of dental prosthesis. Therefore dental workers must exactly share information of patients, and try more to heighten satisfaction of patient.
키워드
Communication;Dental hygienist;Dentist;Patient satisfaction
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